|Alexsan Kopano - Facility Management Series - A Community Service centered approach to Facility
to go about it?
your objective is to rejuvenate an already
existing facility or to establish a brand
new one, the following basic principles
Step 1: Communicate the
- Invite all sections of
the community to an open meeting.
- Introduce them to
possible new programmes, services,
At this meeting an artist
impression can be shown with a breakdown of
the facilities currently being funded.
Discussion could follow on what the facility
will be able to provide. If land is
available, seeds can also be planted as to
the possibility of the facilities extension.
Step 2: Establish a
pilot steering committee to guide the
- This committee should
consist of local persons that really
represent the community, and not just a
limited number of interest groups, as
well as professional experts.
Depending on the type of project the
latter may be experts in the building
sector, facilitators, programmes
etc. Provide them all with
training in community consultation.
- Explore what activities
/ projects will be presented at the
facility and develop task teams /
sub-committees along these lines.
- Workshop the
assignments and roles of each team
allowing community input and feedback of
information to them at all stages.
Spend time on this part of
your responsibility. It will deliver
fruits in due course. People will feel
that their contributions are valued and this
reinforces the sense of ownership of the
Step 3: Consult the
- With the assistance of
the above-mentioned committees, list the
various stakeholders, skills and other
resources (most vitally: time!)
available in the community. Note
the teachers, business people, social
workers, local government officials and
health workers. These people could
be your most loyal users and supporters.
- Motivate committee
members to walk around the community
discussing the new development(s) with
people on the street, asking them what
they would want, what their concerns
- It really pays to know
who your clients are, what they do, what
they need (especially in terms of the
services rendered by the facility) and
how the community is structured (what
other organisations are active, what are
their strong and weak points). It
will also help you in identifying new
committee members and volunteers.
ways the community can help by consulting
them. Some ideas:
community has assets that can be used at
a reasonable price because it is part of
community can also offer social support,
sweat equity, fees and membership.
- There can
be some bartering for services rendered
such as assisting in repairs and
maintenance work, where you buy the
material and a community member provides
the labour in exchange for attending a
course you are running.
may also participate in fund raisers
such as jumble or cake sales.
community working together can help keep
costs to a minimum.
government can provide facilities,
support and grants. If they put up
the facility and support the basic
running costs, the governance structure
together with the community can then
raise funds for their additional
will consist of both local and external
businesses. Business will often
have staff who work for them residing in
your community and the facility can
either be an extension of their
personnel programme or part of their
social responsibility input.
Business sometimes needs to be shown the
benefit of becoming involved. They
are often interested in funding fixed
assets such as books or a special
project to address a specific
need. They generally do not like
contributing towards running costs and
something they will be tied into year
after year. They might rather
provide things like trophies for some of
the competitions you may want to run and
support some of your sports days.
They would, however, need to have their
banners well exposed for publicity
purposes. Local business can also
assist in maintaining the facility by
your contracting out services /
maintenance work to them at preferential
to Step 4